Product / En-route Messaging
Coming soonKeep customers informed without stopping to type.
"When will the tech be here?" is one of the most common calls a service business gets. En-route Messaging keeps customers updated so your team doesn't have to stop and text.
Coming soon. On the roadmap. Not available yet. This page describes how En-route Messaging is being designed to work.
- Mike:
On my way to the Smith job.
- billbill:
Got it. I told Sarah you're on your way with a 2:15 PM ETA.
En-route MessagingComing soon
The problem
Customers don't mind waiting. They mind not knowing.
A quick heads-up prevents the "are you still coming?" calls, and a delay notice keeps a late arrival from becoming a bad review.
What it's designed to do
How En-route Messaging will help
On-the-way texts
Let the customer know a technician is heading over, with an estimated arrival time.
Running-late notices
Send a polite delay update in seconds, before the customer has to ask.
Hands-free for techs
One short text or tap from the tech. billbill writes and sends the customer message.
How it works
Three simple steps
Step 1
Tech heads out
They send a quick text or tap to say they're on the way.
Step 2
Customer is updated
billbill sends a friendly message with the ETA.
Step 3
Delays handled
If plans change, the customer gets a heads-up right away.
Questions
Does it track my technicians' location?
No. Updates are based on what your tech tells billbill, not on continuous location tracking.
Interested in En-route Messaging?
Tell us how your business works. We'll let you know when En-route Messaging is ready, and you can start with a website in the meantime.